Aoife McGloin, IT Support Analyst on the Evros SMB Team
What is your background?
I was a graduate of Computer Systems and Networking in Sligo IT which I really enjoyed, especially the compulsory three-month placement in the Department of Justice. That’s where I heard about Evros Academy. As a customer of Evros, they told me about the academy and thought I was a great candidate. It was such a relief to get a foot in the door of a programme so soon to my graduation. So, I applied and then finished my exams and two days later, I was accepted on to the Academy.
Tell us about your experience at the Evros Academy?
I started on the Small and Medium Businesses for two weeks and moved to one of our larger public sector customer on-site helpdesk for six months. This helpdesk was instantaneous response at its finest; this customer had a strict 15-minute SLA so it was a great opportunity to gain experience in rapid response and developing communication skills that appropriately supported our clients in those pressurised situations.
With the SMB team, you pick up the phone and you don’t know what you’re going to have; from password or printer issues, to complete computer and infrastructure downtime. It’s a brilliant place to learn because it’s not repetitive and it’s really challenging so you really feel you’ve achieved something.
As we continued to learn how to balance the needs of our customers and our internal team, we were given more responsibility which I think was critical to my skill development.
What do you like most about Evros Academy?
Well, it’s a paid graduate programme that offers leave for study of certifications and Evros also pays for these certs: ITIL, Comptia 901, 902, Network Plus etc. So, you gain experience as you work. And what’s different about Evros is there’s so many people with a huge wealth of knowledge about the IT industry and everybody is so forthcoming and willing to help.
This is really great place to start out if you really want to up your game and learn what you need to progress in your career.
If you think you have what it takes to join the Evros Academy, we’re waiting for candidates like you. Apply here today. For more information about the course, contact our team today.